Your Privacy. Your Choice.

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Privacy & Cookie Policy

Last updated: September 2026

At KNRG, we believe your data deserves the same care as our products: only what’s needed, handled responsibly and kept secure.

This Privacy & Cookie Policy explains what information we collect, why we collect it, how we use it and what choices you have.
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1. Who we are

KNRG is operated by:

KNRG Europe Ltd.

Registration Number: C116045
Email: info@knrg.com

For the purposes of applicable data protection law, this company is the controller of your personal data.

2. What information we collect

Depending on how you interact with KNRG, we may collect:

• Name and contact details
• Billing and delivery address
• Email address and telephone number
• Order and transaction information
• Account information
• Customer service enquiries and correspondence
• Newsletter and marketing preferences
• IP address, browser, device and website usage information
• Cookie and consent information

We only collect information that is relevant to the service you use.\

3. How we use your information

We may use your personal data to:

• Process and deliver your orders
• Handle payments, returns and refunds
• Communicate with you about your order
• Provide customer support
• Manage your KNRG account
• Send newsletters or promotional communications where permitted
• Improve our website, products and customer experience
• Analyse website performance and usage
• Prevent fraud and protect our website and business
• Meet accounting, tax and other legal obligations

Under the GDPR, we process your information based on one or more legal grounds, including performance of a contract, compliance with a legal obligation, our legitimate business interests and, where required, your consent.

4. Marketing

If you choose to receive KNRG news, product updates or offers, we may contact you by email or other channels you have agreed to. You can unsubscribe at any time by using the unsubscribe link in our communications or by contacting us. Where our marketing activities require your consent, withdrawing consent will not affect any processing that took place before you withdrew it.

5. Sharing your information

We do not sell your personal information. We may share data with trusted service providers that help us operate KNRG, such as:

• Website and hosting providers
• Payment service providers
• Shipping and fulfilment partners
• Customer service platforms
• Email and CRM providers
• Analytics providers
• Advertising and social media platforms, where you have consented to their use
• Professional advisers and authorities where legally required

These providers may only use information for the purposes for which it has been shared with them and in accordance with applicable data protection requirements.

6. International transfers

Some of our service providers may process information outside the European Economic Area. Where this happens, we take appropriate measures to protect your information, such as using countries recognised by the European Commission as providing adequate protection or approved contractual safeguards.

7. How long we keep your information

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected or for as long as we are legally required to retain it. Marketing information is retained until you withdraw your consent, unsubscribe or the information is no longer reasonably required.

8. Your privacy rights

Depending on the circumstances, you have the right to:

• Correct inaccurate information
• Request deletion of your data
• Restrict certain processing
• Object to certain processing
• Receive certain information in a portable format
• Withdraw your consent at any time

To exercise one of these rights, contact us at info@knrg.com. You also have the right to submit a complaint to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or another competent supervisory authority.

9. What are cookies?

Cookies and similar technologies are small files or identifiers used when you visit a website. They can help a website work correctly, remember your preferences, understand how visitors use the website and, with your permission, personalise advertising.

10. The cookies we use

Necessary cookies

These cookies are required for the website and webshop to function correctly. They may be used for things such as:

• Shopping cart functionality
• Checkout
• Security
• Login and account functionality
• Remembering your cookie preferences

These cookies cannot normally be switched off because they are necessary to provide the website or service you requested.

Analytics cookies

Analytics technologies help us understand how visitors interact with KNRG, for example which pages are visited and whether parts of the website are working correctly. Where analytics have more than a minimal impact on your privacy, we only activate them after you give us permission.

Marketing cookies

With your permission, we and selected partners may use cookies or similar technologies to understand the effectiveness of our advertising and show advertising that may be more relevant to you. These technologies may recognise your browser or device across different websites and services.

Marketing cookies are not activated unless you consent to them.

Preference cookies

These cookies can remember choices you make, such as language, region or other website preferences, so that we can provide a more personalised experience.

11. Managing your cookie choices

When you first visit our website, you can choose whether you want to allow optional cookies. You can: Accept all / Reject non-essential cookies / Manage preferences. You can change or withdraw your cookie consent at any time through Cookie Settings on our website. Changing your preferences does not affect the lawfulness of processing that took place before you changed them. You can also delete cookies through your browser settings. Please note that disabling necessary cookies may affect how parts of the website work.

12. Changes to this policy

We may update this Privacy & Cookie Policy when our services, technology or legal obligations change. The latest version will always be available on this page and will show the date of the most recent update.

13. Contact

Questions about privacy, cookies or how KNRG handles your personal information? Contact us at: KNRG Europe Ltd. Email: info@knrg.com

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